Shipping Policy

At Infusio Tea™, we're excited to bring a touch of elegance to your tea experience. We proudly offer FREE worldwide shipping on all orders.

Orders are shipped through our trusted fulfillment and shipping partners. The carrier used for your order may vary depending on your destination and available shipping service.

Worldwide Shipping

We currently ship to customers worldwide, subject to available shipping services and applicable destination restrictions.

Please make sure your shipping and billing information is correct before placing your order. Infusio Tea™ is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If an issue occurs due to an error on our side, we will work with you to find an appropriate solution at no additional cost.

Customs Fees & Import Taxes

Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

Any such charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

By placing an international order, you acknowledge that customs procedures and charges may vary depending on your location.

Estimated Shipping Times

Shipping times vary depending on your location, carrier, customs processing, and other external factors.

These are estimated delivery times, not guaranteed delivery dates.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

During periods of high order volume, holidays, or promotional events, processing may occasionally take longer.

Maximum Delivery Time

The maximum estimated delivery time is 20 business days.

Please note that customs processing, holidays, weather conditions, carrier delays, or other circumstances beyond our control may occasionally extend delivery times.

If your order has exceeded the estimated delivery window, please contact our support team so we can assist you.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to follow the progress of your package.

Please allow some time for tracking information to become active after your order has been shipped.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

📧 contact@infusiotea.com

Infusio Tea™ Support Team