Returns & Refunds
Returns & Refund Policy
At Infusio Tea™, we want your experience to be smooth and enjoyable from start to finish. We offer a 90-day return guarantee starting from the delivery date, subject to the terms outlined below and applicable consumer protection laws.
When Can I Request a Return?
You may request a return within 90 days of delivery if the item is:
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Unused and in its original condition.
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In its original packaging, where reasonably possible.
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Returned with all original accessories.
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Accompanied by proof of purchase.
If your product arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.
How to Initiate a Return
To start a return, contact us at:
Once we review your request, we will provide:
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Return instructions.
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The appropriate return address for your location.
Please do not ship any item back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer for standard change-of-mind returns, unless otherwise required by applicable law.
If your product arrives damaged, defective, or incorrect, Infusio Tea™ will work with you to arrange an appropriate solution, including covering reasonable return shipping costs where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
When contacting us, please include your order number and clear photos or videos of the issue so our team can assess the problem and assist you.
Please contact us within 48 hours of delivery when possible. This helps us resolve shipping-related issues quickly and does not limit any statutory rights you may have.
Exceptions
Returns may be refused for reasons such as:
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The item has been used or damaged through misuse.
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Parts or accessories are missing.
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The item is returned in a condition that does not meet the applicable return requirements.
Exceptions are subject to applicable consumer protection laws. Items purchased during a sale or promotional event are not automatically excluded from return rights.
Exchanges
If you would like a different item, please contact our support team to discuss the available options. Depending on the circumstances, you may need to return the original item and place a new order.
Consumer Rights
We respect applicable consumer protection laws and statutory customer rights in the countries where we sell our products.
This policy does not affect any mandatory legal rights you may have, including applicable rights relating to faulty, defective, or misdescribed products.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider and financial institution.
If you have questions about a refund, please contact us at:
Infusio Tea™ Support Team